Manila, Philippines -- Delivering on its commitment of offering products to improve people’s lives, Philips Electronics and Lighting, Inc., recently inaugurated its Customer Care Center in Quezon City.

Through Customer Care Hotline 667-9000 in Metro Manila or 1-800-10-PHILIPS in provinces, Philips now provides local customers with world class customer service and technical expertise.  Staffed by representatives specially trained by Philips experts from Europe and other parts of the region, Philips’ Customer Care Center is set up to follow the company’s promise of Sense and Simplicity. 

“The birth of Philips Consumer Care Center is another milestone for us as we once again fulfilled our promise to our consumers.  This additional service is truly a manifestation of what our company is all about.  Putting to heart our three pillars – designed around you, easy to experience and advanced - for us, it’s all about you, our customers,” says Rico Gonzales, CEO of Philips Electronics and Lighting, Inc. and General Manager of Philips Consumer Lifestyle. 

With the launch of the Philips Customer Care Center, this milestone shows that Philips is serious about keeping its consumers’ needs on top-of-mind and ensures that they are the reason why Philips continuously create and innovate its products and services to serve its one of a kind Filipino consumer.

The Philips Customer Care Center will initially service the Philippines, Malaysia and Singapore but will expand its operations to serve several other Asia Pacific countries very soon.   
 
“We are delighted that the Philips International Sales Organization has chosen the Philippines to be the center of Consumer Care in ASEAN,” enthuses Gonzales.  “This just validates the Filipinos’ competence and excellence in communications, as well as our inherent warmth and hospitality.  I believe that these qualities make us the world’s best customer care providers. 

The Dutch global electronics giant partnered with the internationally-acclaimed PCCW Teleservices, who has established a presence in the Philippines via a partnership with a local contact center partner, IP-Contact Center Outsourcing Inc (IPCCO), to ensure the realization of this service.  PCCW Teleservices, a subsidiary of PCCW Limited, is the leading provider of customer contact management and customer relationship management (CRM) services and solutions in Asia Pacific. PCCW Teleservices’s internationally-recognized operational excellence via proprietary processes, procedures and support systems based on world-class standards is replicated in the Philips Customer Care Center. 

IP-Contact Center Outsourcing, Inc. (IPCCO), a wholly owned subsidiary of IPVG Corp. to ensure the realization of this service.  IPCCO is also a partner of PCCW’s Contact Center business, the largest and most comprehensive provider of communications services in Hong Kong and one of Asia’s leading players in the Information and Communications Technology industry. 

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About Royal Philips Electronics

Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a global leader in healthcare, lighting and consumer lifestyle, delivering people-centric, innovative products, services and solutions through the brand promise of “sense and simplicity”. Headquartered in the Netherlands, Philips employs approximately 123,800 employees in more than 60 countries worldwide. With sales of EUR 27 billion in 2007, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, as well as lifestyle solutions for personal wellbeing. News from Philips is located at www.philips.com/newscenter.
 
 
About PCCW Limited
 
PCCW Limited (SEHK:0008) is the premier telecommunications provider in Hong Kong and a world-class player in Information and Communications Technologies. As the provider of Hong Kong`s first quadruple-play experience, PCCW offers a range of innovative media content and services across four platforms - fixed-line, broadband Internet access, TV and mobile. In addition, the Company meets the sophisticated needs of the international business community, while supporting network operators with cutting-edge technical services and handling large-scale IT outsourcing projects for public and private sector organizations. To learn more about PCCW, please go to www.pccw.com.
 

About PCCW Teleservices

As a PCCW subsidiary, PCCW Teleservices is the leading provider of customer contact management and customer relationship management (CRM) services and solutions in Asia Pacific and runs a number of networked contact centers in mainland China, Hong Kong, Taiwan and the Philippines comprising about 5,000 seats. Customer contact is provided in multi-languages on a 24/7 basis and handles more than 10 million calls every month. To learn more about PCCW Teleservices, please go to www.pccwteleservices.com.

 
About IPCCO

IPCCO is a wholly owned subsidiary of IPVG (PSE: IP).  IPCCO provides support on the aspects of local talent pool and facilities to enable PCCW Teleservices to extend its contact center and telecommunications solutions in the Philippines to service North American clients. For more information about IPCCO, please go to www.ip-cco.www.ip-cco.com

 
Editorial contact:

Sheila Rada
IPVG Corp.
sheila.rada@ipvg.com
[632] 976 4788

IT company to offer products and services in Vietnam

Makati City, Philippines -- 09 July 2008 -- Publicly-listed information technology firm IPVG Corp. (PSE: IP) has signed a Memorandum of Understanding (MOU)  to enter into a strategic and commercial partnership with leading Vietnam ICT company CMC Telecommunications Services Corp. (CMC Telecom) for the developing and providing ICT products and services in Vietnam.

CMC Telecom is a telecommunications service provider engaged in the business of telecommunications infrastructure, data services, online content services and business process outsourcing services. It is a member of the Asia Data Center Alliance which was recently formed with the objective of meeting the region`s growing demand for data center services.

Tagged by market analysts and economists as one of the potential countries to be "The Next China", the Vietnam market offers an attractive and dynamic business opportunity that must not be overlooked.

"Vietnam is a key component of our regional expansion and our relationship with CMC Telecom gives us access to providing cutting-edge solutions to the growing Vietnamese economy and foreign enterprises that do business there. We are committed to the long-term development of our presence in Vietnam and believe this partnership paves the way for this initiative,” said Enrique Y. Gonzalez, Chief Executive Officer of IPVG Corp.

“As Vietnam becomes a strategic place for many global companies in their investment plan, the development of local IT and telecom market directly affects the business effectiveness of those companies. By signing the MOU of partnership with IPVG Corp., we would like to open new opportunities for both companies in terms of expanding customer base and maintaining its reputation as leading ICT services companies in Vietnam and regional market”., said Pham Anh Chien, Chief Executive Officer of CMC Telecom.    

The partnership between CMC and IPVG will allow the latter, through its subsidiaries and affiliates, to offer the following businesses/services, namely: Business Process Outsourcing  or BPO, for call center operations; Knowledge Process Outsourcing or KPO, for outsourced services for banking and financial institutions; Communications, for information technology and telecommunications services; and Distributed Denial-of-Service (DDoS) mitigation services, as well as regional infrastructure and access to international clients. 

The partnership will have several areas of implementation. For the BPO operations, the parties will enter a lease agreement for the facilities to be used which is owned by CMC Telecom. As for the KPO business, a joint venture company will be created for the delivery of KPO services to domestic and foreign banks using solutions and applications by Credence Analytics, a leading software developer and also a strategic partner of IPVG.

Under the Communications component, IPVG and CMC Telecom will focus on the provisioning of bandwidth and International Private Leased Circuits (IPLC). IPLC are lines used by organizations to communicate between offices that are geographically dispersed globally. These lines can be used for Internet access, business data exchange, video conferencing, and other forms of telecommunications. Capacity on an Intra-Asia Cable System (IACS) will provide capacity to the Asia-Pacific market, permitting potential customers to acquire increased bandwidth, additional route diversity, and broader geographical reach.

Lastly, CMC Telecom shall also market IPVG`s DDoS mitigation business, Prolexic. Prolexic Technologies is a wholly-owned subsidiary of IPVG which provides cutting-edge solutions that protect Internet operations from the debilitating service disruptions caused by DDoS attacks.  Prolexic`s patent-pending Clean Pipe Virtual Transport® network offers solutions that keep its clients` internet-facing infrastructures free of DDoS traffic. 
 
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About CMC Telecommunications Services Corp.
Based in Hanoi, CMC Telecom is a telecommunications service provider engaged in telecommunications infrastructure, data services, online content services, and business process outsourcing. CMC Telecom is also the distributor of many world leading IT and telecom solutions and products in Vietnam, and is also a technological transferor and financial investor.
 
About IPVG Corp.
IPVG is publicly listed on the Philippine Stock Exchange (PSE Ticker Symbol: IP) and engaged in the information technology and communications space in South East Asia. IPVG owns four operating subsidiaries in: (i) Information Technology and Telecommunications (IT&T); (ii) on-line gaming, (iii) Business Process Outsourcing (BPO) and (iv) e-commerce and remittance. It has established presence in the Philippines, Singapore, Hong Kong, Vietnam, India, Panama, United Kingdom and USA. 


Editorial contact:

Sheila Rada
IPVG Corp.
Tel. – (632) 976 4788
Email – sheila.rada@ipvg.com

IT company expands BPO service offering to Canada

Makati City, Philippines  – 08  July  2008 -- Publicly-listed IT company IPVG Corp. (PSE: IP), today announced that it has entered a partnership agreement with Gemma Communications LP (GemmaCom), a leading call center company based in Ontario, Canada.

Under the terms of the Memorandum of Understanding (MOU), IPVG and GemmaCom shall enter a joint-undertaking to provide call center outsourcing services to clients based in Canada and internationally as well as English speaking customer support functions for clients of GemmaCom that have off-shore outsourcing requirements.

The parties will bring their respective management, operation and technical skills and know-how wherein GemmaCom shall be primarily responsible for promoting, marketing, quality assurance and infrastructure such as dialer and network set up with its pre-existing outsourcing services. On the other hand, IPVG shall provide call center outsourcing services by means of the operations and infrastructure of its BPO subsidiary, IP Contact Center Outsourcing, Inc. (IPCCO) through its operators, production seats and network.

”After completing a multi-continent review of possible off-shore locations and partnerships, we believe that our decision to go to the Philippines and team-up with IPVG, ideally positions Gemma to provide our clients with exceptional value and industry best call center solutions,” said Gemma Communications President, Craig Meilleur. 

"Our partnership with Gemma Communications strengthens IPVG`s outsourcing and off-shoring network. GemmaCom is a leading outsourcing provider in Canada, and allows us access to Canada`s growing off-shoring requirements. This is yet again another milestone for IPVG and the Philippine BPO industry," said IPVG Corp. Chief Executive Officer, Enrique Y. Gonzalez.

The migration of service offerings from both companies will create a full complement of voice and non-voice delivery service capabilities such as: 1] Inbound Services (Customer Service, Technical Support and Sales and Marketing) 2] Outbound Services (Sales and Marketing, Surveys and Loyalty Programs) BPO Services (Email Support, Chat Support, Document Management and Transaction Processing)

GemmaCom has 1,000 seats and operates three (3) call center facilities in Canada which are located in Toronto, Ontario and Montreal, Quebec.
GemmaCom is the 3rd international investment agreement in IPVG’s BPO platform following the KPO joint venture with Credence Analytics in India and the acquisition of US-based call center Influent.

 
About Gemma Communication LP
Gemma Communication LP is a leading Canadian outsourcer that specializes in the provision of third party call center solutions.  Founded in 1999, Gemma has developed into the country`s foremost telephone-based sales organization with a client list that features many globally recognized brands and a senior management team that has more than 100 years of combined industry experience.

About IPVG Corp.
IPVG is publicly listed on the Philippine Stock Exchange (PSE Ticker Symbol: IP) and engaged in the information technology and communications space in South East Asia. IPVG owns four operating subsidiaries in: (i) Information Technology and Telecommunications (IT&T); (ii) on-line gaming, (iii) Business Process Outsourcing (BPO) and (iv) e-commerce and remittance. It has with presence in the Philippines, Singapore, Hong Kong, Vietnam, India, Panama, United Kingdom and USA. 


Editorial contact:

Sheila Rada
IPVG Corp.
Tel – (632) 976 4784
Email – sheila.rada@ipvg.com