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List of Press ReleasesAugust 2009 IPVG signs agreement with PCCW Teleservices for BPO venture
HONG KONG, August 5, 2009 – PCCW Teleservices, an indirect wholly-owned subsidiary of Hong Kong`s premier telecommunications provider, PCCW Limited, has signed an agreement to acquire the entire issued share capital of IP BPO Holdings Pte. Ltd. (the “BPO Holding Company”), an indirect wholly-owned subsidiary of Philippine technology firm IPVG Corp., for up to US$22 million. The consideration is payable in two tranches – an initial tranche of US$10 million and a performance-related tranche of up to US$12 million on or around a date 12 months later.Prudential Vietnam Finance Co. implements SaaS
The BPO Holding Company holds a 70% equity interest in each of Interactive
Teleservices Corporation (“Interactive Teleservices”) in the USA and BPO Teleservices Inc. (“BPO Teleservices”) in the Philippines.
Interactive Teleservices provides contact center services from a network of six English speaking centers in Ohio and Nebraska, USA, and one Spanish speaking center in Panama. BPO Teleservices is a leading player in the Philippines’ business process outsourcing industry and operates two contact centers in Manila providing services to US companies. Both companies serve customers from the banking and finance, IT, consumer electronics and travel sectors.
PCCW Teleservices runs one of the largest contact center operations in Asia. After the acquisition of BPO Holding Company, the total number of agent positions will be expanded by around 2,500 to over 5,500.
Tony Bruno, Director of PCCW Teleservices, said: “The acquisition represents a major step in our growth strategy for contact center businesses. The newly added assets will not only provide us with significant English and Spanish speaking capabilities to complement the core businesses in Hong Kong and mainland China, but also gain us an access to the USA, which is the largest contact center market in the world. It also opens up opportunities for us to serve existing multinational customers for their worldwide customer care needs.”
Enrique Y. Gonzalez, Chief Executive Officer of IPVG, said: "PCCW`s entry into our BPO venture gives us a strong strategic partner in this sector with a global, multilingual delivery capability. This enhances our value proposition to our client base and we are confident with PCCW as our partner, this collaboration will take our BPO venture to the next level.”
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IPVG is publicly listed on the Philippine Stock Exchange (PSE Ticker Symbol: IP). Its subsidiaries operate in the following business segments: (i) Communications (IP Services and Internet Security); (ii) Content (On-line gaming and Mobile solutions), and (iii) Business Process Outsourcing (BPO). IPVG presence is established in the Philippines, Singapore, Hong Kong, Vietnam, India, Panama, United Kingdom and USA.
For more information, visit www.ipvg.com.
About PCCW Limited
PCCW Limited (SEHK:0008) is the holding company of HKT Group Holdings Limited (HKT), Hong Kong’s premier telecommunications provider and a world-class player in Information and Communications Technologies. PCCW also holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited.
As the provider of Hong Kong’s first quadruple-play experience, PCCW/HKT offers a range of innovative media content and services across four platforms – fixed-line, broadband Internet access, TV and mobile. In addition, the Group meets the sophisticated needs of the local and international business community, while supporting network operators with cutting-edge technical services and handling large-scale IT outsourcing projects for public and private sector organizations. To learn more about PCCW and HKT, please visit www.pccw.com.
About PCCW Teleservices
PCCW Teleservices is an operating division of HKT Group Holdings Limited (HKT) which is [an indirect] wholly-owned subsidiary of PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. PCCW/HKT is Hong Kong’s premier telecommunications provider and a world-class player in Information and Communications Technologies.
PCCW Teleservices is PCCW’s successful contact management outsourcing business. Operating one of Asia`s largest 24-hour, multi-channel contact management centers via hubs in mainland China, Hong Kong, Taiwan and the Philippines, PCCW Teleservices helps companies – large and small, local and multinational – to design and implement customer strategies throughout Asia and expand their regional presence. To learn more about PCCW Teleservices, please visit www.pccwteleservices.com.
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Ma. Patricia Erica G. Cortez
Marketing Services and Corporate Communications Specialist
Tel: +63 2 976 4784 local 4039
Corporate Communications Manager
Tel: +852 2883 8747
Dominguez Marketing Communications, Inc.
Tel – 897 7088 / 890 3766
IP-Converge delivers largest deployment of Salesforce.com in the South East Asian Region
August 1, 2009; Manila - Cloud computing and Software as a Service took a huge step from being a trend to becoming a permanent business model when Prudential Vietnam Finance Co. Ltd. (Prudential Finance), one of Vietnam`s leading consumer finance companies, became an On-Demand Salesforce.com customer. This was made possible through the implementation and customization services delivered by Salesforce.com’s Select Consulting Partner in the Philippines, IP-Converge Data Center, Inc. The system - a full blown CRM integrated with Prudential Finance’s external systems and telephony - will be utilized by Prudential Finance’s outbound call center operations across multiple channels.
The Prudential Finance deal is the largest deployment thus far by Salesforce.com in South East Asia, outside of Singapore, with an initial deployment of 200 Enterprise Edition licenses, ramping up to approximately 2000 licenses within the year. IP-Converge’s services covered setup and deployment of the salesforce.com solution, including custom real-time integration with Prudential Finance’s existing applications and telephony. Entire project was completed and delivered within 2 months, with Prudential Finance being able to use the standard application (without integration) in a month’s time and complete integration after another.
“This was a competitive win for Salesforce.com and Software as a Service over traditional software solutions, as Vietnam is viewed as the next emerging economy because of the attractive and dynamic business opportunities it offers. The Prudential Finance project can serve as a case study that shows companies that they can move faster yet manage less software and IT infrastructure,” says Mimi Dizon, IP-Converge Business Development Manager for Salesforce.com CRM in the Philippines.
Prudential Finance is a consumer finance company providing personal loans, home loans and sale finance in the Vietnam market. The company will use Salesforce.com for lead generation and management, activity management of call center agents, loan application and consolidation of all data from incoming and outgoing communications including phone calls, emails and faxes into a single database.
“Salesforce.com will create for us uniformed information so that customers can be assured of the same high quality service regardless of the channel in which the (request) came in,” says Kalidas Ghose, CEO of Prudential Finance. “The current market conditions make it necessary to accelerate response to concerns and strengthen brand loyalties. We turned to “Service in the cloud” because of the speed of implementation that will allow us to engage customers and resolve issues faster without the expense and maintenance of traditional software.”
IP-Converge is the information technology and telecommunications division of publicly-listed IPVG Corp. and operates data center and network facilities in the Philippines, Singapore and Hong Kong. Headquartered in Makati City, Philippines, the company also offers a wide array of business solutions covering customer relationship management and financial services.
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IP-Converge is an Information Technology & Telecommunications (IT&T) company, providing a wide array of managed data services and business solutions at international standards. An ISO 9001:2000 Certified company, IP-Converge currently operates carrier-neutral, telco-grade Internet Data Center and network facilities in the Philippines, Hong Kong, and Singapore, and provides a variety of business solutions and services to local and international enterprises.
A wholly-owned subsidiary of publicly listed IPVG Corp. (PSE: IP), the foundation of the company`s business is centered on customer satisfaction through high-quality, on time delivery and through a personalized, "boutique" approach to clients. For more information, visit www.ip-converge.com.
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Marketing Manager, IP-Converge
(632) 9764784 ext. 4213
Email - firstname.lastname@example.org
Erica G. Cortez
Corporate Communications Specialist
Tel. No. 976 4784
Email – email@example.com